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Apr
13
2018 Annual Redrock Conference
Posted by Jennifer Turley on 13 April 2018 08:29 AM

Annual Redrock Conference - Access to Session Powerpoints and Info

To everyone who attended our 2018 Annual Redrock Conference, we would like to thank you for another successful year and want you to know that we appreciate your time to better your knowledge of the Trac Systems. To everyone who could not make it to our conference…worry not, because we are here to fill you in on all the fun and exciting things that you missed!

 

The first and most exciting part of this conference was getting an official look at the next version of the Trac System, Trac Cloud! Lead Developer and owner of Redrock Software, Kelly Corder, gave an exclusive first look of some of the new and exciting features of TracCloud including scheduling, logging visits and reporting. TracCloud is the next revolutionary step in Center Management and will give Users greater control over their data and make management simpler than ever! 

 

Don’t worry! If you were not able to attend the conference you can access all of the session powerpoints and handouts over the entire conference weekend. All this information can be found by clicking on the following link:

 

https://www.go-redrock.com/2018-conference-powerpoints/.

 

We are already working and planning for next year’s conference and are looking forward to all of the new and exciting changes coming in the future. Thank you!

As always if you have any questions or concerns you can send us an email at support@go-redrock.com.


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Feb
28
Hurry! Registration Ends Soon!
Posted by Jennifer Turley on 28 February 2018 09:40 AM

Hurry! Registration Ends Soon!

If you are thinking about coming to the 2018 Annual Redrock Conference well… think no more! With the conference fast approaching, the time to register is now! Early Registration has now closed, however from today until March 22nd; the price to register is $399/person (with discounts available for multiple attendees!)

 

We here at Redrock are working very hard to make this the best conference yet, with multiple sessions covering a variety of topics and even a sneak peak of the next version…Trac Cloud! Exciting things are coming and we are eager to share them with you, so don’t delay and register now at https://www.go-redrock.com/conference/register/.

 

Are you looking to save an additional 50% off the registration price ($199/person)? Become a Presenter and submit your session idea at https://www.go-redrock.com/conference/present/.

 

We look forward to having another great conference and are excited to see everyone April 4th-7th! If you have any questions or if there is anything else we can do for you, please don’t hesitate to contact us at helpdesk@go-redrock.com.


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Feb
2

The 2018 Annual Redrock Software Conference will be held April 4th-7th at the Hilton Phoenix/Chandler located in Chandler, Arizona. The conference will offer many sessions covering a variety of topics about the Trac Systems.

Are you a new customer looking to become more familiar with your Trac System but don’t know where to start? We have many beginner sessions that will cover all the basic features and by the end of the conference you will become a skilled Trac user! In addition to sessions for the beginner, numerous sessions will cover more advanced topics to engage the most experienced Trac user and increase your current knowledge of the Trac System. Knowledge is power and with a better understanding of the Trac System and its countless configurations, it can be a powerful tool to enhance your services.

Want a SNEAK PEEK of the next version?

The 2018 Redrock Conference will host the first, official look at the next version of the Trac System! Lead Developer and owner of Redrock Software, Kelly Corder; will give an exclusive first look of some of the new and exciting features of Trac Cloud including scheduling, logging visits and Reporting. Trac Cloud is the next revolutionary step in Center management and will give Users greater control over their Data and make Management simpler than ever.

Existing Customers will still find all the great Trac Version 4 features and customizability they are used to in Trac Cloud, as well as many new and exciting features, such as:

  • Cloud based
  • SQL backend
  • Improved performance and speed
  • Simplified interface
  • Mobile/tablet friendly interface
  • Introducing “Views” - Custom filter and Live fields –
  • Charts! Real-time charting in reports and forms!
  • CSV Export options from your Views

 

 Our conference will include a demo of Trac Cloud as well as information for existing customers on upgrading their existing systems to the next generation of Center Management software.

 

Annual Maintenance subscribers can register for $349 per person with discounts available for multiple attendees. We are also offering a 50% discount for all attendees that would like to present a session at our conference. We encourage customers to showcase how they utilize the Trac System to help other customers see the various ways the Trac System can be applied and customized.

Register now by visiting our website, https://www.go-redrock.com/conference/ and click “Register Now!”  The conference is an amazing learning opportunity and a chance to meet with fellow Trac users and build a network of relationships and resources that lasts long after the conference is over. We look forward to seeing you at the 2018 Annual Redrock Conference!


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Jan
5
The Ins and Outs to Prepare For a New Semester
Posted by Jennifer Turley on 05 January 2018 04:42 PM

The Ins and Outs to Prepare For a New Semester 

We are excited for the new academic year and want to help you prepare your Trac application for the new semester, with this week's Newsletter.

You’ll find that it is filled with new information, helpful hints and tips, and even some new feature that you can explore.  We want this newsletter to be valuable for you so please, share your feedback and as always please let us know if you have any questions.

 

An important note: Your imports contain student registrations specific to a term, the timing between changing your Term Code and importing your registrations is important.

 

 The First step is to have your IT updated the Student and Course Files to your server or the SFTP site

  • If it is for the first time or have made any changes to the files then IT will need to send Redrock a sample file to create or update your import script.

 

The Second step, Change the Term Number

  • As a SysAdmin- Go to the Trac Navigation -> Tracman Icon -> Utilities and Prefs -> System Prefs Tab -> CurrentTerm -> Change to the new term number -> Save.

 Current Term Preference

 

The Third step, Change Semester Dates

  • As a SysAdmin- Go to the Trac Navigation -> Tracman Icon -> Utilities and Prefs -> System Prefs Tab -> SemesterStart/ SemesterEnd -> Change to the new semester start and end date -> Save.

 SemesterStart/SemesterEnd Preference

 

The Fourth step, Run the import

  • As a SysAdmin- Go to the Trac Navigation -> Tracman Icon -> Utilities and Prefs -> Custom Utility -> Standard -> Import Student Data -> Execute.
  • To view the status of you import, click on View Import Status -> click on Execute -> this will display if it has completed.

 Import Student Data Preference

 

The Fifth step is to Activate Sections

  • As a Center Profile Admin- Go to the Trac Navigation -> Search Glass -> Center Profile  -> click on you Profile -> Sections -> Subcenter Options -> Click on the subcenter name -> Check box in the middle to activate the sections OR to add all the sections to the center  Click on Subcenter Options -> Click on “Add These to (Center Name)”.

 Activate Sections

 

The next steps are optional since your center may or may not utilize these preferences

  • Consultant Specialties
    • As a Center Profile Admin to add new sections or manually- Go to the Trac Navigation -> Search Glass -> Center Profile  -> Click on your Profile -> Consultants Tab -> Section Specialties  -> Check box to activate the sections -> Save.

Consultant Specialties 

 

  • As a SysAdmin to copy the consultant specialties from previous term to the new term- Go to the Trac Navigation -> Tracman Icon -> Utilities and Prefs -> Custom Utility -> Standard -> Copy Specialties -> Add the previous Term and the current term -> Execute.

 Copy Specialties

 

  • Reset Center Status
    • First Step as a SysAdmin - Go to the Trac Navigation -> Tracman Icon -> Utilities and Prefs -> Custom Utility -> Standard -> Reset Center Status/Missed -> Check the boxes “Reset Total Missed Count” and “Set Center Status to (leave blank)”-> Execute.

 Reset Center Status/Missed Advance Preference

 

  • Second Step as a Center Profile Admin - Go to the Trac Navigation -> Search Glass -> Center Profile  -> Click on you Profile -> Prefs Tab -> Scheduling Tab -> change the date in “Student max missed:” -> Save.

 Appointment Max Missed Preference

 

  • Third Step as a SysAdmin - Go to the Trac Navigation -> Search Glass -> Students  -> Search for “Inactive” Students -> Trac Navigation -> Tracman Icon -> Utilities and Prefs ->  Change Value -> Field: “Special Status”-> Value: (Blank) or Active -> Execute.

Special Status Preference

 

  • Other Settings  - Max Appointment Rule
    • As a Center Profile Admin - Go to the Trac Navigation -> Search Glass -> Center Profile  -> Click on your Profile -> Prefs Tab -> Scheduling Tab -> Max Appointment Rules -> Update any date that is using the preference -> Save.

 Max Apppointment Rules

 

  • Other Settings  - Other Scheduling Block
    • As a Center Profile Admin - Go to the Trac Navigation -> Search Glass -> Center Profile  -> Click on your Profile -> Prefs Tab -> Scheduling Tab -> Other Scheduling Block -> Update any date that is using the preference -> Save.

 Other Scheduling Block Preference

 

 

More Questions?

We hope that you find this newsletter helpful and as always if you have any questions on this or any other features, please feel free to let us by emailing Helpdesk@go-redrock.com or submitting a ticket.  Enter any comments below.

Thank you for your continued support!


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Dec
7
5 Reasons to Attend the 2018 Redrock Conference!
Posted by Jennifer Turley on 07 December 2017 10:43 AM

Top 5 Reasons to Attend the 2018 Redrock Conference!

It’s that time of the year to get ready for the Annual Redrock Conference. If you are thinking about attending, here are 5 reasons why you should grace us with your presence at the 2018 Annual Redrock Conference.

1) Ability to Network with other Users: The Redrock Conference provides the perfect environment to meet other Trac Users and share information about different ways the Trac System can be used. In addition to meeting other Users, we have 10+ Customers who will also be presenting on how the Trac System is used at their campus. Build a network of relationships that lasts well after the conference is over!

2) Meet the Redrock Team: Another benefit to the Redrock Conference is getting to meet the Redrock Staff. We are here to support you and want to make sure that you walk away with all of the knowledge that you need to better utilize your Trac System. At the end of the conference you will also have the ability to schedule 1-on-1 time with a Redrock Employee, to sit down and answer any and all questions that you have.

3) Introduction to TracCloud: The next version of the Trac System is here and we are very excited to give a full demo of TracCloud. With more features than ever, this is definitely a reason to NOT miss this conference!

4) Enjoy the Weather: With beautiful sunny skies and temperatures in the high 80’s this is definitely an advantage to coming to the conference. Come enjoy the perfect weather and stunning Arizona sunsets!

5) Build your Knowledge: Finally, the last reason to come to the conference is to build your own knowledge of the Trac System. We know the importance of tracking, reporting and analyzing student data and the Trac System is the perfect tool for this. However, with any tool it is only beneficial if you are trained on how to use it. Our main goal is to make sure that you leave with all your questions answered and a game plan for success (and maybe a little bit more tan!)

For more information on costs, hotels and registration, check out our website at https://www.go-redrock.com/conference/ or let us know if you have any questions. We look forward to seeing you there!


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Nov
1
New Report Added to The Trac System!
Posted by Jennifer Turley on 01 November 2017 05:00 PM

New Report Added to The Trac System!

The Trac system is adding a new report called "Consultant Non-Duplicated Visit Time" This report will show unique, non-overlapping visit times by Consultant.

 For example if a Consultant has a 1 hour long 3 person Group in most reports total tutoring time would be reported as 3 Hours, one for each student. While this is important and accurate information some users need the ability to report on the unique time that the CONSULTANT is working. In our Example above the Tutor worked for 1 hour while providing 3 visit hours’ worth of time.

For certain Programs, like CRLA, knowing this non overlapping visit time can assist in determining accreditation requirements.

The Report is located under the Students By category and is called “Consultant Non-Duplicated Visit Time”

 

This report gives the end users some options including:

Pick a Center:  Users can choose one or more Centers to report on. If left blank it will default to all Centers the user has access to.

Consultant Search:  Filter your report by various Consultant based fields like Name, Location or Classification.

Visit Search: Filter your Report by various Visit Fields like Subject and Reason.

Show Visits: This lets you select a detailed version of the report with individual visits listed or an abbreviated version of the report with Totals only.

 

Detailed Report (Show Visits checked) Example

This Version of the report is sorted by Consultant with each line showing an individual Student visit.

The Totals line for each Consultant shows Consultant Name, Total number of unique Students, Total Visits, total overall Visit time and then the Non-duplicated Visit Time.


Example of No Detail (Show Visits not checked)

This version has two columns, Consultant name and Total non-duplicated hours.

 

*Also note that this report is formatted to allow users to easily copy and paste this report into Excel or other spreadsheets with Consultant/Student info duplicated on each line.*

 

More Questions?

 

We hope that you find this newsletter helpful and as always if you have any questions on this or any other features, please feel free to let us by emailing Helpdesk@go-redrock.com or submitting a ticket. Enter any comments below.

 

Thank you for your continued support!

 

 

 


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